ZARVQLI™ · CUSTOMER CARE

Contact Us

We're Here to Make Your Shopping Experience Easier.

Thank you for choosing Zarvqli™. Our customer service team is here to assist with product information, necklace sizing, order updates, delivery inquiries, and after-sales support.

How Can We Help?

• Questions about necklace styles, chain lengths, finishes, and materials.
• Order placement and payment assistance.
• Order confirmation and tracking inquiries.
• Shipping and estimated delivery information.
• Order modification or cancellation requests.
• Return, refund, and exchange assistance.
• Damaged, defective, incorrect, or missing items.
• Account, privacy, and website-related questions.

Contacting Us About an Order

To help us assist you efficiently, please include your order number, the email address used at checkout, and a clear description of your request.

If an item arrived damaged or incorrect, please include photographs of the necklace and its packaging where possible.

Customer Service Response

We aim to respond to email inquiries within 24 hours. Response times may be longer during holidays, high-volume periods, or when additional investigation is required.

Returns and Exchanges

Please contact our support team before returning merchandise. The registered company address below is not automatically the designated return warehouse address. Approved return requests will receive specific instructions.

Business Address

Ningbo Haishu Yuyue Digital Technology Co., Ltd.
Room 8816-1, Building 1, No.207 Baoshan Road Lane,
Baiyun Subdistrict, Haishu District,
Ningbo, Zhejiang Province, China