ZARVQLI™ · CUSTOMER CARE

Return & Refund Policy

Last Updated: October 10, 2026

At Zarvqli™, we believe that shopping for jewelry should be a beautiful and worry-free experience. We want you to feel confident with every necklace you purchase from our collection.

If your order does not meet your expectations, our customer service team is here to assist you. This Return & Refund Policy explains the conditions, procedures, and timelines for returns, refunds, exchanges, and order cancellations.

01. 30-Day Return Policy

We offer a 30-day return policy on eligible items. You have 30 calendar days from the date your order is delivered to initiate a return request.

To qualify for a change-of-mind return, the necklace must meet our return eligibility requirements described below.

Return requests submitted after the 30-day period may not qualify for a discretionary return, except where applicable law provides additional rights.

02. Return Eligibility

To be eligible for a standard return, your item must:

• Be in its original, unused condition, apart from reasonable inspection.
• Have no customer-caused scratches, damage, excessive wear, or alterations.
• Include all original necklace components, pendants, charms, and accessories.
• Include the original packaging where reasonably possible.
• Be accompanied by your order number or proof of purchase.

We reserve the right to assess returned merchandise to confirm eligibility under this policy.

03. How to Start a Return

To request a return, please contact:

Email: service@zarvqli.com

Please include the following information:

1. Your order number.
2. Your full name and order email address.
3. The necklace or item you wish to return.
4. Your reason for requesting a return.
5. Clear product photographs, when relevant to the request.

Our customer service team will review your request and provide the appropriate return instructions.

Important: Please do not ship any merchandise before receiving return instructions.

04. Return Shipping Address

Our registered business address is not necessarily our designated return warehouse.

Once your return request is approved, our customer service team will provide the applicable return destination and shipping instructions.

Returns sent to an unauthorized address may experience delays or may not reach the correct processing facility.

05. Return Shipping Costs

Change-of-Mind Returns: Customers are generally responsible for return shipping expenses when returning an item due to personal preference, an ordering mistake, or a change of mind.

Damaged, Defective, or Incorrect Items: If we confirm that an item arrived defective, damaged, incorrect, or materially different from the order because of our error, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

We recommend using a trackable shipping service for returns and keeping proof of shipment until the return is completed.

06. Damaged or Defective Jewelry

We carefully aim to ensure that our necklaces are presented and delivered in suitable condition.

If you receive a damaged, defective, incorrect, or incomplete item, please contact us promptly, preferably within 7 calendar days of delivery.

Include:

• Your order number.
• A description of the problem.
• Photographs of the affected necklace.
• Photographs of the packaging and shipping label, if available.

After reviewing the issue, we may offer a replacement, refund, repair where suitable, or another appropriate remedy.

The suggested 7-day reporting period helps us investigate problems promptly but does not limit statutory consumer rights.

07. Non-Returnable Items

Subject to applicable consumer protection laws, standard change-of-mind returns may not be available for:

• Personalized or custom-made necklaces, where clearly disclosed before purchase.
• Gift cards.
• Products explicitly marked as Final Sale, where such restrictions are lawful.
• Jewelry damaged by customer misuse, improper handling, or unauthorized alterations.
• Products with essential components missing because of customer handling.

These exclusions do not override your statutory rights regarding defective, misdescribed, or nonconforming goods.

08. Exchanges

We understand that you may wish to choose a different necklace style or design.

Exchanges are subject to product availability and return eligibility.

If a direct exchange cannot be arranged, our team may recommend returning the eligible item for a refund and placing a new order for your preferred design.

Please contact us before sending any product back for exchange.

09. Refund Approval and Processing

After an approved return arrives at the designated return facility, it may be inspected to confirm that the return requirements have been met.

Once the return is approved, we aim to initiate your refund within 5–10 business days.

Refunds are normally issued to the original payment method used at checkout.

Please note that your bank or payment provider may require additional time to post the refunded amount.

Where mandatory consumer law requires an earlier refund, the legally required timeframe applies.

10. Original Shipping Charges

For standard change-of-mind returns, original shipping fees are generally non-refundable unless required by applicable law.

For verified defective or incorrect products attributable to our error, eligible shipping costs will be addressed as part of the resolution.

11. Order Cancellations

If you need to cancel your order, please contact our customer service team as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before order fulfillment begins.

However, once an order is being processed, packaged, or dispatched, cancellation may no longer be possible.

Successfully canceled orders will be refunded to the original payment method, where payment was collected.

No cancellation fee applies to orders successfully canceled before fulfillment.

12. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details when placing an order.

If you notice an incorrect address, please contact us immediately.

Address changes cannot be guaranteed after fulfillment or shipment begins.

Any additional charges arising from customer-provided incorrect delivery information will be assessed according to the circumstances and applicable law.

13. Jewelry Care and Wear

Our necklace collection may include decorative chains, pendants, stones, charms, and plated finishes that require appropriate care.

We recommend avoiding prolonged contact with water, perfumes, lotions, harsh cleaning products, and other chemicals.

Store jewelry separately in a clean, dry location and gently wipe it using a soft cloth.

Normal wear and customer-caused damage do not automatically qualify for a refund, without prejudice to applicable consumer rights.

14. Refund Delays

If you have received confirmation that your refund was initiated but the funds have not appeared, please:

1. Check the original payment account.
2. Contact your bank or payment provider.
3. Email service@zarvqli.com if further assistance is needed.

15. Customer Rights

This policy is intended to explain our return and refund procedures clearly and fairly.

Nothing in this policy limits, excludes, or overrides consumer protection rights that cannot legally be waived.